Last updated: 25 Jan 2026
Thank you for shopping with Vasumna (www.vasumna.com).
This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing Time
- Orders are usually processed within 2–5 business days after payment confirmation.
- Handcrafted, customized, or made-to-order products may require additional processing time, which will be mentioned on the product page.
- Orders are not processed or shipped on Sundays or public holidays.
2. Shipping Locations
We currently ship:
- Across India
- Internationally (selected countries, subject to availability)
If your location is not serviceable, we will inform you before order confirmation.
3. Shipping Charges
- Shipping charges are calculated at checkout based on product weight, size, and delivery location.
- Any applicable international customs duties, taxes, or import fees are the responsibility of the customer.
- Shipping fees are non-refundable once the order has been dispatched.
4. Estimated Delivery Time
Delivery timelines are estimates and may vary:
Domestic (India)
- 5–10 business days
International
- 10–25 business days, depending on destination and customs clearance
Vasumna is not responsible for delays caused by courier partners, weather conditions, customs processes, or unforeseen circumstances.
5. Shipping Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery.
Tracking details will be shared once the order is dispatched.
6. Order Tracking
- Tracking information will be sent via email or SMS after dispatch.
- Customers are advised to monitor their shipment using the provided tracking link.
7. Incorrect Address or Failed Delivery
- Please ensure that the shipping address and contact details are accurate at checkout.
- Vasumna is not responsible for delays or non-delivery due to incorrect or incomplete address details.
- Re-shipping charges may apply for orders returned due to incorrect addresses or failed delivery attempts.
8. Damaged or Lost Shipments
- If your order arrives damaged, please inform us within 48 hours of delivery with photos/videos.
- If a shipment is lost in transit, we will coordinate with the courier partner and provide a resolution as per the case.
9. Partial Shipments
In some cases, orders containing multiple items may be shipped separately.
Customers will be informed accordingly, and no additional shipping charges will be applied unless stated.
10. International Shipping Disclaimer
- Customs policies vary by country and may cause delays.
- Vasumna has no control over customs clearance processes.
- Orders rejected by customs authorities will not be eligible for refund.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.
12. Contact Us
For shipping-related queries, please contact us via:
Website: www.vasumna.com
Email: anjali.anu.tk@gmail.com
— Team Vasumna